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  1. furlong

    Section 5(1) RoRA Prosecution

    So data lending support to the view that railway prosecutors could be responsible for thousands of miscarriages of justice? Time for an external inquiry to try to get to the bottom of this?
  2. furlong

    Penalty fare for wrong ticket, potentially off route

    You are missing the bit about how the appeals body needs to handle your appeal. Don't "ask again"! They might refuse again! Explain why under the regulations you believe that they have no choice in the matter and MUST uphold your appeal (or else they might be pursued - prosecuted even - as...
  3. furlong

    "Paddington has its own rules" - but what are they?

    The body responsible for dealing with the problems at Paddington is the ORR under the Consumer Regulations. If the ORR was doing its job properly I think we'd be seeing the ORR prosecuting GWR by now! If someone wants to sort this out, they need to get onto the ORR to make it begin down the...
  4. furlong

    TFL penalty Fair issued for payment error; first appeal rejected, seeking advice before going for second appeal

    So can you tell us those timestamps as currently the sequencing is very unclear to us. The differences between all the times as well as the actual clock time are crucial here. Time you believe you tapped. Time the unpaid fares shows. Time the refund shows. Time the ticket inspection was...
  5. furlong

    TFL penalty Fair issued for payment error; first appeal rejected, seeking advice before going for second appeal

    1) Obtain the evidence from the bank. You want to know the exact date+TIME each payment-related message from TfL was received by the bank. Check whether you can get this TIME information from the bank already. It is crucial. 2) Use the TfL helpline to try to get as much information as you...
  6. furlong

    "Paddington has its own rules" - but what are they?

    I wouldn't mess around with GWR's own tediously slow customer services. (a) Report the incident to the ORR, copied to GWR's MD, pointing out that on the face of it it's an actual breach of the consumer regulations, that anecdotally you are hearing that it was not an isolated incident and...
  7. furlong

    Please help — Stopped at Farringdon w/ valid ticket

    If those two things are true, then you should consider making a formal complaint against the employee concerned with the expectation that the company will pay you compensation for what you've been put through and institute disciplinary action for acting to the detriment of a passenger on the...
  8. furlong

    TOCs that apply false "reservations compulsory" flags: is there potential for a "class action" claim?

    This abuse has been going on long enough now that there's certainly the potential for some third party to step in where the ORR has neglected its duty to act in the interests of passengers by enforcing the Consumer Regulations. It's very clear that some passengers are currently being...
  9. furlong

    TfL letter May 24 - fare evasion

    This reads like you knew what you were doing, took a chance and are now very sorry you got caught. "I could not find my oyster where I usually leave it. In a state of confusion, I picked my dad’s Freedom Pass (which has the same card holder as mine, and they are both in the same basket next to...
  10. furlong

    Paid for e-ticket - phone died, penalty fare issued, first appeal unsuccessful.

    There are two aspects to this. Firstly the technicalities about whether or not it was issued in accordance with the regulations, indeed ignored in the response. Secondly, the scope of what the appeals process was meant to be doing (and that's really for Transport Focus to sort out with the...
  11. furlong

    Please help — Stopped at Farringdon w/ valid ticket

    And the suspicion of a byelaw breach has to be reasonable which leaves plenty of scope for debate.
  12. furlong

    TFL are charging me

    Seriously, do read back what you wrote there and think how it looks to them. You broke the law, tried to get away, and complain that what they did to catch the criminal was "intimidating"? Are you trying to have a laugh?
  13. furlong

    TFL are charging me

    Don't they know which it was? "did enter or leave" ! Your account suggests aggravating factors - things that made what you did WORSE. The attempt would be likely to fail but there's nothing to be lost asking to settle out-of-court, mentioning your concerns about a conviction for your future...
  14. furlong

    Please help — Stopped at Farringdon w/ valid ticket

    Issued at 08:14 it says. The train's arrival is recorded as 08:13 but the departure as 08:17. The train didn't stop at Crawley. So is the allegation that you began on the 08:02 Victoria train and changed at Gatwick rather than East Croydon? Meaning you must have left the house at what time to...
  15. furlong

    Paid for e-ticket - phone died, penalty fare issued, first appeal unsuccessful.

    The response sums up the problem with this aspect of the railway: it repeatedly focusses on ways that might have been used to cheat as justifications for punitive action in a specific case where there is no evidence of actual cheating nor any reason to suspect actual cheating. The parliamentary...
  16. furlong

    Please help- panic and gave false details and ran.

    There've been a few on here for false details but they are rare - you'll only really see it added on when it's caused a serious avoidable impediment to the investigation. Not when someone corrects them on first contact.
  17. furlong

    SWR report for prosecution - Wrong Address

    And make it simple - send them the whole thing at once. Refence number, apology, correct address, offer to pay the fare and costs in settlement. Keep it short and to the point and you should get a pretty quick response. 1715802948 Expect them to look up any other tickets you've bought and if...
  18. furlong

    SWR report for prosecution - Wrong Address

    To keep things simple - I would suggest there is evidence of a criminal offence here, because you only bought a ticket from Esher instead of from Surbiton. Had you bought the ticket from Surbiton I think you'd have been in a much stronger position, even buying the ticket as late as you did. As...
  19. furlong

    SWR report for prosecution - Wrong Address

    OK, so then you have only implicit permission to travel. From what you describe it is hard to argue that that amounted to permission to travel free of charge - more likely you might argue that it amounted to permission to commence your journey ticketless and pay your fare later.
  20. furlong

    SWR report for prosecution - Wrong Address

    Do you know the people who live at that house number so you can ask them to pass on a letter if gets sent there? (Even after you tell them the right address, this can still happen.)

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