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Saying they are "committing purchase after departure fraud under the Fraud Act 2006" is nonsense though. There is no such thing. I defer to what @furlong says.

Why would they block a season ticket?

Ah yes, I suspect you're right!

It is not fraud and never could be when they have paid the correct fare. That is the point I am making. It is a Bylaw offence; the distinction is very clear and the gulf between these offences is very wide. The person writing the email is simply wrong to say what they said, and they are...

They have likely taken a stock video which was showing the flag flying to the left, with pole on the right, and reversed it so the flagpole is on the left - the "proper" way. But their comms people are daft anyway, this is the latest in maybe 20 or 30 gaffes!

No. Do not invite them to check your purchase history. Sometimes very benign purchases may look suspicious when viewed in the lens of a criminal investigation. Don't mention it at all.

How could it not? They could tell the passenger they must leave at the next station, something they are absolutely entitled to do under Bylaw 24 (2) 1. Instead they allowed the passenger to travel, and advised them of their next opportunity to purchase a ticket. If it was at a booking office...

Why not? The liability for a Penalty Fare is established when someone comes across an Authorised Collector. They cannot retrospectively punish you for a Bylaw offence by way of Penalty Fare, which is a totally separate issue. The conductor giving authority to travel - regardless of whether...

It acts as a deterrent against people who sit and hope not to be challenged for the fare. 99% of people are there a little bit before the train arrives to buy a ticket, or get one on their phone. Ticket machines have moved too quickly?? I’m 37 and they’ve been around all my life! If she...

You haven’t mentioned which station you travelled from. The company will want to know this (the truth!) as they will charge you the outstanding Anytime fare for your journey from there. I don’t understand why you’ve been vague and just mentioned Cambridgeshire - tell them the station you got on...

They have up to six months to initiate court action. Usually it’s shorter than that, but it’s just a waiting game for you at this stage.

You'd hope when the complaint handler approached their retail manager they would be suitably apprised of the real answer, which is that they are wrong and randoms on the internet were right.

Which station was this, and was it a compulsory ticket area?

In the context of the statement “in uniform” is serving a purpose, telling the court that they were identifiably a member of staff. I don’t think an elf costume constitutes that. This is ridiculous though - dressing up for the season of goodwill and reporting for prosecution a passenger who...

If you are over 18 there is a fairly certain prospect of being convicted in the Magistrates’ Court for this I’m afraid. TfL prosecute about 20,000 people every year.

What was the interaction you had at Leeds? What did the inspector tell you there? (I assume this is where you were penalty fared) Why did you not buy a ticket at Shipley? You can certainly appeal if the conductor gave you authority to travel, but it would help to know more details first. Do...

Time to go to the Ombudsman. You are dealing with an extreme level of incompetence, as well as rudeness by refusing to apologise for you being inconvenienced by fellow incompetents on the gateline. At this stage it’s almost like a prank. Also whoever wrote that factually wrong and insulting...

It’s terribly written and with multiple grammar mistakes. On top of that, it says that purchasing after departure is fraud. It isn’t; it’s a different and much less serious matter - they say fraud because they like to scare you, but as you can see they’re not very bright and not that scary...

Thanks for providing an update, this is very helpful for the regulars here.

It is not in your interests to remind them of your case. They have up to six months, and it is in your interests to hope they make an error or forget about the case somehow. Don't say anything. Leave the matter alone, and don't do anything unless you receive correspondence from them.