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If these requirements were relaxed (particularly endorsing the back of the card - how does this work for a digital Gold Record Card?), or there was some other way to mark the offer as being used electronically, I wonder if there would be appetite to allow online railcard retailers to offer it.

"Some of the functionality offered is bad, but it's your fault as the user for using it" My point is, they do not need to be nearly as painful as they currently are because of the way they've implemented it. There are many reasons why some customers may prefer to manually top-up their account...

I would very much disagree with this. Everything about Oyster is incredibly painful from a customer experience perspective. Applying Railcard discounts is an antiquated, ridiculous process that requires me to go to London in off-peak times every year and waste a member of gateline staff's time...

Out of interest, how are these issued at stations? Is there a sundry for this purpose?

This is such a cursed way of doing it. If the fine isn't set-up/in a state where payment can be taken yet, the customer should be told that and prevented from proceeding. Did TPE procure their fine payment system from primary school children? It looks like it would absolutely try to charge the...

Passengers who have already been inconvenienced should not be further inconvenienced by LUL during disruption due to engineering works (which may well have been announced after they booked) simply because they chose to use a modern ticket fulfilment method, that's unacceptable. Why is the risk...

Better that it fails visibly than silently sells tickets for the child at public rate, surely? What do you expect FAM with 4 adults to do? We've just had an "upgrade" :lol: This arises due to TOCs misusing the reservation system to implement controls which should be in the fares data (or e.g...

No, I bet you it'll end up at the retailer's door for "mis-issuing" the ticket (read: following the fares data). Speaking very much from experience from similar cases!

+1, it needs more than just the Ombudsman. Incredibly frustrating to read this thread, though sadly none of it really surprises me anymore. They just will not accept that they are wrong, despite clear evidence to the contrary. Don't know if there's anyone suitably senior at Chiltern that OP...

This is because the TOC is a property of the entire journey (carrier on the departure) in their API response, not the individual "segments"/legs (although these also have a carrierId, which seemingly just doesn't get used). = No multi-TOC-multi-leg journey will ever display properly with...

I did wonder this, but when I checked the data in RARS for my service yesterday it was consistent with an 805 and I was given a seat in coach J. I suspect there has been a problem with the "re-accommodation" process as they call it, which is the procedure when set swap happens and you already...

Hopefully this will improve, I guess the question that might explain this is: "How many other 8XX sets would staff at New Street likely have seen before today?"

Yeah, I found this really quite poor. The chime/attention signal sound is too loud and sounds wrong too. Other teething problems: Doors like to close very quickly, including on disembarking wheelchair passengers. Staff did manage to isolate the door to stop this happening, but the whole ramp...

Of course, given the data maintained by the operator for route 00562 is completely misleading, and suggests that an Anytime walk-up ticket is instead an Advance that's tied down to specific booked services, perhaps making it more prominent is also fraught with issues.

Pico4uk also won't be using the broker interface to RARS, I don't think. I wonder if that plays a part. 1717335985 I've managed to reproduce this on Avanti's site. The fare is V2X rte 00452, which is Avanti & connections. I think I can see what's going on here, and I think it's a bug in...

It's sadly quite possible for the industry's reservation system to report availability that isn't actually bookable. I've not taken an in-depth look at the itinerary yet, but it could be this that's going on.

I have not yet retired, so it would of course be unprofessional of me to comment :p I'm sure you can guess how well this goes down with customers though. The position seems to be that you've not abandoned the journey unless you've returned to the point of origin, and the tickets are otherwise...

£5 admin fee, surely?

RDG have said that under circumstances similar to this that neither Delay Repay nor an abandoned journey refund is appropriate (because the customer got to their destination), and the customer should write to the TOC for a "discretionary payment".

A "very obvious" roundel is shown, which no screen reader will read out, because TfL haven't bothered to give it any descriptive text. Hope you're not visually impaired and trying to use the single fare finder, because screw you if so! It also fails to read out the station name properly because...