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So data lending support to the view that railway prosecutors could be responsible for thousands of miscarriages of justice? Time for an external inquiry to try to get to the bottom of this?
You are missing the bit about how the appeals body needs to handle your appeal. Don't "ask again"! They might refuse again! Explain why under the regulations you believe that they have no choice in the matter and MUST uphold your appeal (or else they might be pursued - prosecuted even - as...
The body responsible for dealing with the problems at Paddington is the ORR under the Consumer Regulations. If the ORR was doing its job properly I think we'd be seeing the ORR prosecuting GWR by now!
If someone wants to sort this out, they need to get onto the ORR to make it begin down the...
So can you tell us those timestamps as currently the sequencing is very unclear to us. The differences between all the times as well as the actual clock time are crucial here. Time you believe you tapped. Time the unpaid fares shows. Time the refund shows. Time the ticket inspection was...
1) Obtain the evidence from the bank. You want to know the exact date+TIME each payment-related message from TfL was received by the bank. Check whether you can get this TIME information from the bank already. It is crucial.
2) Use the TfL helpline to try to get as much information as you...
I wouldn't mess around with GWR's own tediously slow customer services.
(a) Report the incident to the ORR, copied to GWR's MD, pointing out that on the face of it it's an actual breach of the consumer regulations, that anecdotally you are hearing that it was not an isolated incident and...
If those two things are true, then you should consider making a formal complaint against the employee concerned with the expectation that the company will pay you compensation for what you've been put through and institute disciplinary action for acting to the detriment of a passenger on the...
This abuse has been going on long enough now that there's certainly the potential for some third party to step in where the ORR has neglected its duty to act in the interests of passengers by enforcing the Consumer Regulations.
It's very clear that some passengers are currently being...
This reads like you knew what you were doing, took a chance and are now very sorry you got caught.
"I could not find my oyster where I usually leave it. In a state of confusion, I picked my dad’s Freedom Pass (which has the same card holder as mine, and they are both in the same basket next to...
There are two aspects to this. Firstly the technicalities about whether or not it was issued in accordance with the regulations, indeed ignored in the response. Secondly, the scope of what the appeals process was meant to be doing (and that's really for Transport Focus to sort out with the...
Seriously, do read back what you wrote there and think how it looks to them. You broke the law, tried to get away, and complain that what they did to catch the criminal was "intimidating"? Are you trying to have a laugh?
Don't they know which it was? "did enter or leave" !
Your account suggests aggravating factors - things that made what you did WORSE. The attempt would be likely to fail but there's nothing to be lost asking to settle out-of-court, mentioning your concerns about a conviction for your future...
Issued at 08:14 it says.
The train's arrival is recorded as 08:13 but the departure as 08:17. The train didn't stop at Crawley. So is the allegation that you began on the 08:02 Victoria train and changed at Gatwick rather than East Croydon? Meaning you must have left the house at what time to...
The response sums up the problem with this aspect of the railway: it repeatedly focusses on ways that might have been used to cheat as justifications for punitive action in a specific case where there is no evidence of actual cheating nor any reason to suspect actual cheating. The parliamentary...