moongirlblue
Member
Dear all, I would be very grateful for any advice.
I recieved an email from WMT a few weeks ago about digital fraud that they suspected me to have done.
Basically I was reported a few months ago for not having a railcard. I was unable to show my railcard because my phone had died but I had a valid railcard.
I had purchased it earlier that day. Anyway, I sent proof of my railcard when I was contacted by WMT, but the response I got back said I needed to provide evidence of a railcard from 2019. The problem is that I don't have access to my old railcards or any info about them. They were physical railcards purchased by family members, most probably from a station ticket office. Because I don't know where these railcards are, WMT has informed me if i don't provide proof of them I will be charged the full amount for all the train journeys I took since 2019, that had reduced railcard fares. What should I do? I have been told to contact railcard to get this evidence, and I am expected to provide it within a week.
I don't think it is fair for them to accuse me of fare evasion when I the only time I was accused of it, I have provided evidence that indicated otherwise.
Please advise. I am very anxious and starting to feel desperate.
I recieved an email from WMT a few weeks ago about digital fraud that they suspected me to have done.
Basically I was reported a few months ago for not having a railcard. I was unable to show my railcard because my phone had died but I had a valid railcard.
I had purchased it earlier that day. Anyway, I sent proof of my railcard when I was contacted by WMT, but the response I got back said I needed to provide evidence of a railcard from 2019. The problem is that I don't have access to my old railcards or any info about them. They were physical railcards purchased by family members, most probably from a station ticket office. Because I don't know where these railcards are, WMT has informed me if i don't provide proof of them I will be charged the full amount for all the train journeys I took since 2019, that had reduced railcard fares. What should I do? I have been told to contact railcard to get this evidence, and I am expected to provide it within a week.
I don't think it is fair for them to accuse me of fare evasion when I the only time I was accused of it, I have provided evidence that indicated otherwise.
Please advise. I am very anxious and starting to feel desperate.